INTERESTED APPLICANTS ARE INVITED TO APPLY FOR THE POSITION OF:
SYSTEMS SPECIALIST PRACTITIONER
About the Systems Specialist Practitioner
Provides varied and complex professional technical implementation and support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
The role holder works with no supervision and is a knowledge leader with depth of specialization across a wide range of systems. They support less experienced members of the team and wider function in implementation of data centre solutions. May supervise other members of the team and act as team manager if needed.
Minimum Requirements
- IT Degree/Diploma or related qualification
- MCSE Certification
- +-10 years experience working for an IT Company
- Broad knowledge across various OEM systems (hardware and software) e.g. Fujitsu and NetApp
Specific skills / knowledge / experience
- Knowledge and experience on Professional Services Implementations: Installations on MS and other Operating Systems and associated tool sets.
- Proven track record working with product authority and external vendor support teams. Proven track record of problem resolutions.
- Successful solution designs implemented.
- Evidence of sharing and re-use of knowledge.
- Successful definition, implementation and conformance to processes.
- Service level requirements met.
- Response and resolution to escalated issues in a timely manner.
- Problem ownership demonstrated.
- Meets project deadlines and costs within own scope of responsibility.
- Successful track record of leading small projects.
- Errors with workarounds or fixes provided in a timely manner.
- Successful track record of working with third parties.
- Correct application of severity, impact and priority.
- Skills matrix up to date with products/systems/technologies and techniques.
- Contribution to product forums and working parties.
- Up to date personal learning plan available.
Roles and Responsibilities
Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
Service Level. Manages systems within SLA, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
Project Work. Leads technical implementation of medium to large infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements. Consults in tender stage as a technical expert in complex projects. May give training, presentation or workshops.
Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer’s business in order to deliver and enhance the service.
Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyses information and trends, proposing action to resolve problems, maintain and enhance service.
Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. Stands in for the manager if needed.
Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service.
Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.
Should you wish to apply for this position, submit your CV to Human Resources via e-mail: bernice.fourie@cocre8.com before 31 July 2023.
Correspondence will only be entered into with shortlisted candidates. Please clearly indicate the position for which you are applying. CoCre8 is an equal opportunity employer.
CoCre8 Technology Solutions reserves the right to withdraw this vacancy at any given time.
