INTERESTED APPLICANTS ARE INVITED TO APPLY FOR THE POSITION OF:
PRS Consultant
About the PRS Consultant
Based in Midrand at the CoCre8 Technology Solutions office the successful candidate will be responsible for managing a team of people, or virtual team, planning and guiding Spares Planning and Processing as well as other special projects that might be required.
The role holder deploys, manages, and develops people, aspires to deliver impeccable service and controls costs.
Minimum Requirements
- Bachelor of Science: Information Technology or Related
- At least 10 – 15 years + working in a Services environment in an ICT company, with experience in managing resources and projects
- Proven Business / Commercial knowledge
Roles and Responsibilities
- Process Management – Reviewing, maintaining and updating relevant processes and ensuring adherence to processes.
- Spares provisioning and availability of spares.
- Spares Management Right sizing of spares pool, availability of spares, scrapping& disposal of spares, reorder point management and stock rotation management.
- Keeping track of support renewals.
- Working closely with Managed Services and PSOC team to ensure SLA Performance Service Level Agreements and commitments as per customer contracts and Warranty obligations to be met.
- Warranty Claims Management – ensure that claims are completed on time.
- Certification aligned with Alliance partner requirement.
- Cost Management
- Ensure accuracy of departmental costs and allowances.
- Ensure accuracy of quotes to Customers.
- Ensure timeous invoicing of Customers.
- Ensure accuracy of Partner invoices presented.
- Support Pack Registration
- Ensure that Fujitsu and Third-Party Support Packs are registered upon installation by your Engineers.
- Service Partner Management and regular interactions with appointed Services Partners on PRS matters
- Reporting Daily, weekly and monthly reports of performance Support Pack Registration
- Ensure that Fujitsu and Third-Party Support Packs are registered upon installation
- Partner Management
- Ensure that Partners deliver high standard of work and are engaged with the CoCre8 brand and Fujitsu Product by conducting regular Partner Reviews.
- Ensure that Partner certification is on par with requirements.
Should you wish to apply for this position, submit your CV to Human Resources via e-mail: bernice.fourie@cocre8.com before 8th September 2023.
Correspondence will only be entered into with shortlisted candidates. Please clearly indicate the position for which you are applying. CoCre8 is an equal opportunity employer.
CoCre8 Technology Solutions reserves the right to withdraw this vacancy at any given time.
