IT Precautions: The right dosage at the right time

CoCre8 Support Packs and Service Contracts for Hardware and Software provides comprehensive assurance. As an IT manager you want to make sure that your business is prepared for any eventuality. The aim is IT Infrastructure Protection whilst at the same time you want to be cautious regarding your investments in IT infrastructure. Various Service Level and Duration options are available.

Installation & Implementation

New IT Infrastructure must be productive right from the start. The Start Up Service Installation Pack provides you with the support necessary to enable you to immediately start using your PRIMERGY Server, ETERNUS Storage or PRIMEFLEX Solutions.

Our range of services include but are not limited to, Pre-installation site readiness check, installation of the hardware and operational software, generate physical connections as well as handle standard system configurations and handover to the customer.

More optional services such as, Advanced Implementation Services, Project Management, Data Migration, are available on request.

Further to the above, we offer skills transfer on implementation of your infrastructure.

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Maintenance Services

Companies primarily invest in new hardware and software according to the ROI. In practice, this frequently results in multivendor environments, which have to be managed effectively regarding maintenance services.

Support Packs and Service Contracts for Hardware, increase security within your hardware landscape ensuring protection for your IT operations and portfolio. Support Pack Hardware can be selected directly when purchasing the product.

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Technical Support

A form of early warning system: Our System Health Check, Live Real-time Monitoring and Patch Management Solution managed remotely by our team of experts (Remote Infrastructure Management-RIM). The solution is a proactive service, which is tailored to suit your specific needs and requirements.

The System Health Check analyses the status of versions, configurations and errors as well as performance and utilisation. The results assist in decision-making, when it comes to introducing new measures and changes by highlighting potential issues before any serious problems arise.

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